If NO:

Ok no worries!! It’s just MOST people we speak with don’t want to come all the way down to sunny south Florida just to take a 2 night cruise and go right back home... Everyone we speak with wants to get here a couple of nights before the cruise just to make sure they're on time, and usually stay a couple of nights after just simply to enjoy Florida and some of the attractions Florida has to offer… You’d agree with that right?

Get a YES!

See we’ve had such a high demand from customers WANTING additional resort stays, dining options, theme park passes, excursions and rental cars, that we’ve put together a VIP Vacation Package built around your cruise that will save you almost 75% off a retail!

I just wanted you to hear about your VIP Vacation Package because your reservation code was chosen by the computer … And because you only live once!! Go have fun and make some memories on vacation!!! You’re going to have a blast anyway!!!

Well let me ask you this, if you had to name one thing about the VIP package that you loved the most, what would it be?

Wait for response

Ok well let me do this… Let me ask my Supervisor a question really quick because maybe there’s something he can do because I truly do want you to have an AWESOME time and make the most of your vacation! Give me one sec and let me ask him a question and I’ll be right back ok!? Ok thank you one moment!

PLACE CUSTOMER ON HOLD FOR 20 SECONDS, THEN GO BACK ON THE LINE & SAY:

Ok well that turned out better than I thought! LOL

I just spoke with my Supervisor and he stated he’s going to allow me to do 2 things...
 

First, As a VIP First Time Traveler, Our V.I.P. special offer will add a 4 day 3 night stay in exciting Las Vegas, where you will receive 2 show tickets to the V theater PLUS 200 free spins on a slot machine at Casino Royale for a chance to win a $1200.00 jackpot. Ive had 2 customers hit the jackpot so far!!!!!

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Everyone loves Vegas!!!!! 

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Mr/Mrs________ that’s nearly $1,500 in upgrades for FREE!!, 

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Then let me go ahead and register you for that VIP Extended Stay Package while they’re still available.

If still a no go…… or if it’s because of money, GRAB A T.O.!!!

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T.O. SUPER PITCH!!!!!!!!!!!!!!! FOR T.O.’S ONLY!!! USE YOUR T.O. INTRO!!!! THEN READ BELOW:

MR/MRS ___________ HERE IS THE BEST PART……… SINCE YOU GAVE US A GREAT CUSTOMER SERVICE RATING SO FAR, I AM GOING TO APPLY A VOUCHER TO YOUR PACKAGE THAT WILL TAKE $200 OFF THE PRICE OF THE PACKAGE IN ADDITION TO ADDING THE AMAZING VEGAS VACATION. 

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Now MR/MRS_____this will bring the price down to only $670 per person for a total of only $1340. Do you want me to put that on the same card, or did you want me to use an alternate card?

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Great!! Your total is only $1470… which is the $130 which you already paid, the $1340 for your VIP package, and the VIP VEGAS vacation package!! This includes the $200 discount voucher I applied to your package! CONGRATULATIONS AND WELCOME ABOARD! YOU ARE GONNA LOVE IT!!!

If customer says NO:

MR/MRS______ DO YOU LIKE THE EXTENDED STAY VIP PACKAGE?

OK GREAT!!! WHAT IS REALLY HOLDING YOU BACK FROM TAKING ADVANTAGE OF THIS AMAZING PROMOTION? 

 

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OTHER THAN (CUSTOMERS OBJECTION) IS THERE ANYTHING ELSE HOLDING YOU BACK?

 

OK GREAT! (IF I COULD WOULD YOU)  (GET COMMITMENT)

 

(CLOSE THE CUSTOMER. IDENTIFY ISOLATE OVERCOME)

 

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