top of page

Sound HAPPY

        Be PROFESSIONAL

Remember, You're talking about VACATIONS!!

Currently On Page

1
shutterstock_707032312.jpg

no matter what you hear...

DO NOT SAY HELLo....

JUST START READING IMMEDIATELY

you must smile!
we promise they can "hear" it! 

you must smile!
we promise they can "hear" it! 

 

Hi my name is_______________ with Margaritaville at Sea CruiseLine, and I'm a Certified Reservation Agent, and we're calling about your Dream Trips Entry you submitted online.

We have given Dream Trips a certain amount of FREE Cruise Cabins per State for people who have never cruised with our brand new ship before...and your entry was selected....SO CONGRATULATIONS! 

Who do I have the pleasure of speaking with?

 

 Hi there  (customers name)    

Again my name is _________ with Margaritaville At Sea, let me take a moment to explain WHY we are running this very popular FREE Cruise Promotion.... 

The reason we are running this Free Cruise Promotion is to FILL UNUSED CABINS + Generate Positive Word of Mouth Advertising, which is the best form out there.

Our ship sets sail 3 times per week, whether it's half full, part full, or completely full....and we would love to have you on board having a WONDERFUL time...  But also what's the first thing you would do when you get back home from your cruise?  (Let them answer)

You'd tell your friends and family all about us and about how much FUN you guys had!!  And then they would want to travel with us as well! 

Positive word-of-mouth Advertising is the best form of advertising out there...you'd agree with that right?

Exactly!

Now the cruise is for 2 ...

Your Cabin, All Meals and Entertainment are included....

 

The only catch is you have 18 months to use it, and like ALL cruises you're responsible for governmental port taxes.

Again my name is ___________ and my Corporate ID # is ________, if you'd like to write that down.

 

 Mr/Ms__________ please be advised this is a free cruise promotion based on a certain amount of callers per STATE basis.   

 

What State do you reside in?               

Allow me a moment to check to see if we still have any complimentary cruise cabins left for the state of _________ in this promotion....

Give me one moment and I'll check? 

 

Great one moment.

 

(place call on 10 second hold & then pick back up)

MR./MRS.__________ I’m showing we have

ONLY 5 free cruise cabins left to give away in (_____________)(customers state)

and YOU GOT ONE!!!!!!!!!!!!!

WOW CONGRATULATIONS AGAIN!   

The hard part is over!

Mr/Mrs________ make it fair to the THOUSANDS of people that registered for the complimentary cruise promotion, we do only ALLOW 1 NOTIFICATION PER HOUSEHOLD. 

 

All that simply means to you is I need to know TODAY if you would like to take advantage of the offer even though you DO HAVE A FULL 18 MONTHS to use it! Sound good? 

 

No Credit or Debit Card?

Well, I am truly sorry, but in order to board any cruise ship, you must have a major credit card...or at least a debit card with a Visa or MasterCard logo.  Thank you for your time & have a wonderful day!

Emergency T.O.

Mr/Mrs_____ my screen is saying you're eligible for 2 free additional items and I'm not sure why...

 

I don't want to take them away so do you mind if I place you on a 30 second hold to see why?

How did you get my phone # 

You were transferred to us to help you claim your free cruise to the Bahamas.

 

You were one of only a few selected from an online entry on one of our partnered travel sites. 

You do want to claim your free cruise right? (get a yes and go back to script)

Emergency T.O.

Mr/Mrs_____ my screen is saying you're eligible for 2 free additional items and I'm not sure why...

 

I don't want to take them away so do you mind if I place you on a 30 second hold to see why?

Emergency T.O.

Mr/Mrs_____ my screen is saying you're eligible for 2 free additional items and I'm not sure why...

 

I don't want to take them away so do you mind if I place you on a 30 second hold to see why?

bottom of page