3 STEP PROCESS
Once you hear NO
IDENTIFY
What's holding you back?
ISOLATE
(Other than ______, is there anything else that’s holding you back?)
OVERCOME
FIND CORRECT REBUTTAL AND READ VERBATIUM. IF CUSTOMER STILL OBJECTS, FIND ANOTHER REBUTTAL AND READ VERBATIUM. IF CUSTOMER STILL OBJECTS, GO TO T.O. SET UP.
WHY ARE YOU CALLING?
You were transferred to us to help your claim your free cruise to the Bahamas. You're speaking directly with the Cruise Line Promotions Department for Margaritaville At Sea and I'm a booking agent for the cruise line.
The reason you reached me is because of a promotion you completed with Dream Trips, and part of that promotion was to give away 10 Free Cruises Cabins aboard Jimmy Buffets Margaritaville At Sea Paradise - Completely FREE for 2 adults, that goes to Grand Bahama Island and includes your cabin, all meals and entertainment included, and can be used anytime within the next 18 months... And you got one!
You do want to claim your free cruise right? (get a yes and go back to script)
Why don't you have my name?
Your username was chosen from a list of past travelers or customers from expedia, Kayak, Hotwire or Travelocity to get a 75% discount off a Florida and Bahamas vacation. Keep in mind only a few people from each state were chosen for this promotion and you were one of them. There are ONLY 10 of the usernames from each state chosen to also receive a free cruise and you were selected.
You would like to go on a cruise right? (get a yes and go back to script)